Terms of use

Welcome to EmergencyDrug.com, also hereby referred to as “we,” “us,” or “EmergencyDrug.” As an online pharmacy, we provide these terms and conditions to govern your access to and use of EmergencyDrug, including its related sub-domains, websites, mobile applications, services, and tools (collectively referred to as the “Site”).
EmergencyDrug.com and its associated mobile application are owned and operated by EmergencyDrug Limited, a company duly incorporated under the Companies Act of 1994 with registration number [CH- 13461]. For any inquiries or to address concerns regarding our website, mobile application, or services, please do not hesitate to contact us at: Phone: +880 1884 848 484

By accessing and using the EmergencyDrug platform, you confirm that you have read, understood, and agree to comply with these Terms and Conditions (the “User Agreement”). This User Agreement is effective immediately upon your use of the site, indicating your acceptance of these terms.
We strongly encourage you to review these Terms of Use carefully. If you do not agree to be bound by this User Agreement, please refrain from accessing, registering with, or utilizing this site and application.

1. Acceptance of Terms
1.1. By accessing and using the EmergencyDrug platform, you confirm that you have read, understood, and agree to comply with these Terms and Conditions (the “User Agreement”). This User Agreement is effective immediately upon your use of the site, indicating your acceptance of these terms.
1.2. We strongly encourage you to review these Terms of Use carefully. If you do not agree to be bound by this User Agreement, please refrain from accessing, registering with, or utilizing this site.

2. Ownership and Contact Information
2.1. EmergencyDrug Limited (“EmergencyDrug”) is a company duly incorporated under the Companies Act, 1994 of Bangladesh, with registration number [Registration Number]. Our registered office is located at PFI Tower,Level-04,56-57,Dilkusha,C/A,Motijheel,Dhaka.
2.2. The EmergencyDrug platform, including but not limited to:
2.2.1. The website www.EmergencyDrug.com
2.2.2. The EmergencyDrug mobile application
2.2.3. The EmergencyDrug Lab operations
2.2.4. All associated domains and subdomains
2.2.5. Related software and technologies are owned, operated, and maintained by EmergencyDrug Limited and its licensors.
2.3. General Inquiries:
2.3.1. Phone: +880 1884 848 484
2.3.2. Email: info@edbd.shop
2.3.3. Operating Hours: 24/7
2.3.4. Post Address: D/15-1, Road-36, Block-D, Section-10, Mirpur, Dhaka-1216.
2.4. Customer Support:
2.4.1. Dedicated Support Line: +8801922101028
2.4.2. Email: info@edbd.shop
2.4.3. Support Hours: 24/7

3. Services Rendered
3.1. EmergencyDrug provides its services through licensed premises and ensures that all operations are conducted under the strict supervision of qualified and registered pharmacists. All pharmacists affiliated with EmergencyDrug adhere to professional ethics and regulatory standards, ensuring the highest quality of pharmaceutical care.

4. Privacy Policy
4.1. Your privacy and the protection of any personal information you share with us are of utmost importance. EmergencyDrug is committed to safeguarding the information of its users and third parties. For detailed information on the data we collect, how it is used, and the measures we take to protect it, please refer to our comprehensive Privacy Policy.

5. Delivery Policy
5.1. Delivery Charge
5.1.1. Inside Dhaka:
5.1.1.1. Free delivery is applicable for orders equal to or above ৳999.
5.1.1.2. A delivery charge of ৳39 applies to orders below ৳999.
5.1.1.3. Express Delivery within the selected areas of the Dhaka Metropolitan area is available at ৳59.
5.1.2. Outside Dhaka:
5.1.2.1. Free delivery is applicable for orders equal to or above ৳1499.
5.1.2.2. A delivery charge of ৳59 applies to orders below ৳1499.
5.1.2.3. Express Delivery is not available outside Dhaka.
5.2. Delivery Time:
5.2.1. Inside Dhaka: Products will be delivered within 24 to 48 hours after placing an order.
5.2.2. Express Delivery: Available in select areas; products will be delivered within 4 hours, based on scheduled delivery time slots.
5.2.3. Outside Dhaka: Products will be delivered within 3 to 5 days after placing an order.
5.3. Delivery timelines are subject to change due to unforeseen circumstances, including but not limited to adverse weather conditions, strikes, or logistical disruptions.

6. User Responsibilities
6.1. Account Security:
6.1.1. You are responsible for maintaining the confidentiality of your username and password.
6.1.2. Any activities conducted under your account are your responsibility, whether authorized or unauthorized.
6.1.3. Notify EmergencyDrug immediately if you suspect unauthorized access to your account.

7. Third-Party Promotions
7.1. Disclaimer of Liability:
7.1.1. EmergencyDrug may feature promotions, goods, or services from third parties on its platform.
7.1.2. We do not endorse or guarantee the quality, suitability, or reliability of these products and services.
7.1.3. It is your responsibility to evaluate and verify the suitability of any third-party offerings.

8. Intellectual Property Rights
8.1. Ownership:
8.1.1. All content, materials, and software on the platform are owned or licensed by EmergencyDrug and protected under copyright, trademark, and other intellectual property laws.
8.2. Permitted Uses:
8.2.1. Users are granted a limited, non-exclusive license to access and use the platform for personal, non-commercial purposes.
8.3. Restrictions:
8.3.1. You may not reproduce, distribute, modify, or create derivative works from the platform’s content without prior written consent from EmergencyDrug.

9. Prohibited Uses
9.1. Unlawful Activities:
9.1.1. You may not use the platform for any illegal purposes or in violation of applicable laws.
9.2. Commercial Exploitation:
9.2.1. The platform and its content may not be used for unauthorized commercial activities without prior consent.
9.3. Disruption of Services:
9.3.1. Users must not interfere with the platform’s operation, upload malicious files, or attempt unauthorized access to the system.

10. Liability for Breaches
10.1. Consequences of Violations:
10.1.1. Non-compliance with these terms may result in suspension or termination of access, legal action, or financial claims for damages.
10.1.2. EmergencyDrug reserves the right to pursue claims for losses and legal costs resulting from user violations.

11. Material and Service Limitations
11.1. No Guarantees:
11.1.1. EmergencyDrug does not guarantee that platform materials will m eet your requirements or be free of errors, viruses, or security vulnerabilities.
11.2. Service Modifications:
11.2.1. EmergencyDrug reserves the right to modify, suspend, or discontinue any part of the platform without notice.

12. External Links
12.1. Third-Party Websites:
12.1.1. Links to external websites are provided for user convenience.
12.1.2. EmergencyDrug is not responsible for the content, privacy practices, or reliability of third-party websites.

13. Surveys and Contests
13.1. Voluntary Participation:
13.1.1. Participation in surveys, contests, or referral programs is optional.
13.1.2. Information collected during these activities may be used to improve services or notify winners.

14. Monitoring and Enforcement
14.1. Activity Monitoring:
14.1.1. EmergencyDrug reserves the right to monitor user activities on the platform.
14.1.2. Actions may be taken against breaches, including suspending or terminating access or notifying authorities.

15. Security and Transmission Risks
15.1. Online Risks:
15.1.1. While EmergencyDrug employs security measures, internet transmissions may not always be private or secure.
15.1.2. Users transmit information at their own risk, and EmergencyDrug is not liable for intercepted communications.

16. Accuracy of Information
16.1. Disclaimer:
16.1.1. EmergencyDrug strives to provide accurate and up-to-date information but does not warrant its completeness or timeliness.
16.1.2. Users should verify critical details or seek professional advice when necessary.

17. Liability Limitations
17.1. Exclusions:
17.1.1. EmergencyDrug is not liable for indirect, consequential, or unforeseeable damages.
17.2. The maximum liability is limited to the cost of products or services purchased through the platform.

18. Prescription Ordering Service
18.1. General Terms:
18.1.1. EmergencyDrug accepts orders for prescription medications from users who meet eligibility criteria.
18.1.2. A valid prescription issued by a licensed healthcare provider in Bangladesh is required for all prescription orders.
18.2. Verification Process:
18.2.1. Prescriptions are verified against the information provided during the order placement.
18.2.2. If discrepancies are found, EmergencyDrug will attempt to contact the user for clarification.
18.3. Fulfillment Conditions:
18.3.1. Orders will only be processed and dispatched upon receipt of a valid original or digital prescription.
18.3.2. Prescription medicines require a doorstep signature upon delivery.
18.4. User Responsibility:
18.4.1. Users must ensure the accuracy of the prescription and the information provided.
18.5. Limitations:
18.5.1. Orders may be declined if prescription validity or product availability is in question.

19. E-Consultation Services
19.1. Service Scope:
19.1.1. EmergencyDrug provides teleconsultation services via video conferencing, chat, or other media with registered medical practitioners.
19.1.2. This service is intended for general consultation and is not a substitute for physical medical consultations.
19.2. User Responsibilities:
19.2.1. Users must provide accurate health details (e.g., medical history, symptoms) during consultations.
19.2.2. E-consultation services should not be used in emergencies or for conditions requiring immediate attention.
19.3. Limitations and Disclaimers:
19.3.1. Physicians may issue prescriptions based on preliminary information but may recommend further diagnostic tests.
19.3.2. EmergencyDrug acts as an intermediary platform and is not liable for medical negligence, incorrect prescriptions, or unsatisfactory consultations.
19.4. Consent:
19.4.1. By using the service, users consent to sharing their medical data with physicians and agree to its storage in compliance with applicable laws.
19.5. Refund Policy:
19.5.1. Refunds for canceled consultations are subject to the terms outlined in EmergencyDrug’s refund policy.

20. Subscription Model
20.1. Service Overview:
20.1.1. Users can subscribe to recurring medication deliveries tailored to their needs.
20.2. Customization and Processing:
20.2.1. Subscription plans are flexible and allow for order customization.
20.2.2. Orders under the subscription model are automatically placed based on the selected schedule.
20.3. Promotional Offers:
20.3.1. Ongoing promotions cannot be combined with subscription orders.
20.4. Limitations:
20.4.1. Subscription orders are subject to availability and other applicable terms.

21. Order Fulfillment and Pricing
21.1. Pricing Estimates:
21.1.1. Prices listed on the platform are estimates. Final pricing depends on product batch details and will be reflected in the invoice.
21.2. Payment Adjustments:
21.2.1. If the final price exceeds the pre-payment, the user must pay the difference.
21.2.2. If the final price is lower, the excess payment will be refunded to the original payment method.
21.3. Refunds:
21.3.1. Refunds are issued in compliance with EmergencyDrug’s refund policy for eligible cases.
21.4. Fulfillment Terms:
21.4.1. Orders are processed based on prescription validity and product availability.

22. Express Delivery Service (EDS)
22.1. Priority Delivery:
22.1.1. EDS offers priority delivery during specified hours (0800–2000) on working days.
22.2. Delivery Charges:
22.2.1. Additional charges apply for EDS, varying by city, time, and delivery area.
22.2.2. Service fees are non-refundable once the order is dispatched.
22.3. Availability:
22.3.1. EDS is available in selected areas and may include delivery on holidays at EmergencyDrug’s discretion.
22.4. Modification Restrictions:
22.4.1. Delivery details cannot be modified after order acceptance.

23. Order Verification and Returns
23.1. Verification Responsibility:
23.1.1. Users must verify the contents of their orders upon delivery.
23.2. Returns and Refunds:
23.2.1. Refunds are only processed for defective or incorrect deliveries.
23.2.2. Partial returns are not accepted; the entire order must qualify for return or refund.
23.3. Final Acknowledgment:
23.3.1. Once the order is verified and accepted, it cannot be returned unless a defect is identified.
23.4. Packaging Concerns:
23.4.1. Users should not accept tampered or damaged packages and should notify EmergencyDrug immediately.

24. Content and Posting Restrictions
24.1. User Obligations:
24.1.1. Users must ensure that any content they post on EmergencyDrug’s platform complies with applicable laws and regulations.
24.1.2. Content must not be defamatory, offensive, obscene, sexually explicit, or otherwise unlawful.
24.2. Intellectual Property Compliance:
24.2.1. Users are prohibited from posting content they do not own or have the legal rights to share.
24.3. Prohibited Activities:
24.3.1. Posting malicious, slanderous, or unauthorized content is strictly forbidden.
24.3.2. EmergencyDrug reserves the right to remove non-compliant content without prior notice.
24.4. Accountability:
24.4.1. Users are responsible for the consequences of any violations, including legal claims or penalties.

25. Pharmacy Compliance
25.1. Partner Pharmacy Responsibilities:
25.1.1. Partner pharmacies must comply with all legal and regulatory requirements in Bangladesh, including maintaining a hygienic environment and avoiding expired inventory.
25.1.2. Pharmacies are responsible for ensuring the quality and safety of their medicines.
25.2. EmergencyDrug’s Role:
25.2.1. EmergencyDrug acts solely as a digital platform provider, connecting buyers and sellers and facilitating order processing.
25.2.2. EmergencyDrug is not liable for any non-compliance or regulatory breaches by partner pharmacies.
25.3. Termination of Partnership:
25.3.1. EmergencyDrug reserves the right to discontinue partnerships with pharmacies that fail to meet compliance standards.

26. Data Compliance
26.1. Legal Adherence:
26.1.1. EmergencyDrug complies with all applicable laws regarding the collection, storage, and usage of personal and transactional data.
26.2. Data Usage:
26.2.1. Information is retained only to the extent required by law or for operational purposes, ensuring user privacy and security.
26.3. Government Compliance:
26.3.1. EmergencyDrug may disclose data as required by law or upon request by relevant authorities.

27. Force Majeure
27.1. Exclusions of Liability:
27.1.1. EmergencyDrug is not liable for any failure or delay in performance caused by circumstances beyond its control, including but not limited to:
27.1.2. Natural disasters (e.g., floods, earthquakes)
27.1.3. Acts of war or terrorism
27.1.4. Government actions or regulations
27.1.5. Labor strikes or transportation disruptions

28. Service Disruptions:
28.1. In the event of a force majeure incident, EmergencyDrug reserves the right to suspend or withdraw services without prior notice.

29. Governing Law and Jurisdiction
29.1. Legal Framework:
29.1.1. These Terms and Conditions are governed by the laws of Bangladesh.
29.2. Jurisdiction:
29.2.1. Any disputes arising under these terms fall under the exclusive jurisdiction of the courts located in Bangladesh.

30. User Agreement
30.1. Agreement Confirmation:
30.1.1. By clicking “I have read and accept the terms and conditions,” users indicate their acceptance of all terms outlined herein.
30.2. Termination Rights:
30.2.1. Users may terminate their registration by notifying EmergencyDrug if they no longer agree to these terms.

31. Referral Program
31.1. Eligibility:
31.1.1. Referral rewards apply only to new customers who successfully place and receive their first order using the referral code.
31.2. Reward Issuance:
31.2.1. Referral reward coupons are credited to the referrer’s account after the referred friend’s successful order delivery.
31.3. EmergencyDrug’s Discretion:
31.3.1. EmergencyDrug reserves the right to reject referrals or modify program terms at any time.

32. Reservation of Rights
32.1. Modification Rights:
32.1.1. EmergencyDrug retains the right to amend, alter, or modify these terms and conditions without prior notice.
32.2. Service Adjustments:
32.2.1. EmergencyDrug may suspend, withdraw, or change any part of its services at its sole discretion.
32.3. User Compliance:
3.3.1. Continued use of the platform after any modifications indicates agreement with the updated terms.